Terms & Conditions
By submitting your reservation, you are agreeing to the “Terms and Conditions”, whether by ticking the box online or verbally consenting over the phone or in an email.
Submitting your information is a contractual agreement between us (Lame Kinikini and Elkridge Management) and the named person who booked online.
In return, we will reserve the accommodation, for specified days as requested for your reservation.
- If you are unable to pay with a credit/debit card via Stripe then we require a bank transfer within 2 days of making the booking.
- If no payment is received within 5 working days, the accommodation will be released.
- Once the payment has cleared, we will then send confirmation of your reservation.
Payment
Deposit: A deposit of half of the reservation balance is due upon booking, payable by Stripe or bank transfer.
Balance Due: The remaining balance is due to arrive in our account at least 30 days before arrival date payable by Stripe or bank transfer.
Security Deposit: Renters under the age of 25 are required to pay a security deposit of $300.
The property is inspected both before and at the end of each occupation and upon confirmation that all is in order and all keys have been returned to the Owners at the end of the rental period, this deposit will be refunded in full. The deposit will be returned to the Client within fifteen (15) days.
Changes to Dates / Cancellation
Changes to Dates
In the event that you would like to change the dates of your booking, we will endeavor to accommodate you without any additional administration charges.
Changes to dates in higher nightly rental periods will be subject to the higher rental charge.
Changes to dates in lower nightly rate periods made within 6 (six) weeks of the start of the rental period, will only be subject to the lower charge if we can re-let the initial higher rate period.
Cancellation by You
We advise that you take out travel insurance to cover against an unexpected cancellation.
Insurance for Covid19 cover is now available. We do not offer refunds due to weather and strongly recommend travel insurance for unforseen weather or life events.
Cancellation must be made by email to: lame@elkridgemgt.com by the party who made the original booking.
Cancellation charges are as follows :-
- If you cancel more than 30 days prior to arrival – any payments made will be refunded in full.
- If you cancel within 14 days prior to your arrival – then a 50% refund will be issued.
- Cancellations made within 48 hours of booking will be issued a 100% refund.
Cancellation by Us
We do not expect to have to make any changes to your booking. However, problems can occur that would result in us having to make an alteration or, very occasionally, cancel a booking.
If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking.
We would offer a change of date with No Additional Cost to you. If it is necessary to cancel your booking any payments made will be refunded in full.
Liability
We do not accept any liability for any damage, loss or injury to any member of your party, your vehicles or your possessions unless proven to be due to negligence by ourselves.
Arrivals/Departures
Arrival
Check-in is anytime after 4pm.
Prior to your arrival you are required to complete and return our Registration/Booking form and notify us of your anticipated arrival time, updating us should that change.
I will send you a personalized door code one hour prior to your check-in time to unlock the door.
Departure
Check-out is anytime prior to 10am.
If you require a late check out, this may be possible, please contact us in advance.
We will always try to accommodate arrivals/departures outside of these times if our schedule permits. Any unauthorized late arrivals/departures subject to a charge of $10 per hour or part thereof.
The evening before your departure we will send you a short list of check-out instructions.
Lost Property
We are happy to return items that have been left following departure. However, there will be a minimum charge of $10 plus postage and packing.
Smoking
Vaping or Smoking of any substance is prohibited ANYWHERE INDOORS.
Damages
We understand accidents happen. Should you damage anything, please inform me straight away so it can be quickly rectified. Failure to do so may result in a forfeiture of your security deposit.
Frequently Asked Questions
You can use our online booking system – just click here
Cancellation charges are as follows :-
- If you cancel more than 30 days prior to arrival – any payments made will be refunded in full.
- If you cancel within 14 days prior to your arrival – then a 50% refund will be issued.
- Cancellations made within 48 hours of booking will be issued a 100% refund.
Many of our homes are pet friendly. Check each listing for details.
Absolutely!
Check-in is anytime after 4pm using your personalized door code.
Check-out is anytime prior to 10am.
If you require a late check out, this may be possible, please contact us in advance.
Vaping or Smoking of any substance is prohibited ANYWHERE INDOORS.
If guests smoke outdoors please do so well away from the house and all butts must be collected and must be disposed of safely.
A deposit of half of the reservation balance is due upon booking, payable by Stripe or bank transfer. You will need to contact is directly to pay by bank transfer.
The remaining balance is due to arrive in our account at least 30 days before arrival date payable by Stripe or bank transfer.
A security deposit is required if the main renter is under 25 years of age.
Please carefully read our cancellation policy and note we strongly encourage all guests to purchase travel insurance so you receive a full refund in the event you are unable to make your reservation at the last minute.