Privacy Policy
We are committed to ensuring that your privacy is protected. Should we ask you to provide information by which you can be identified when using this website, or by other means you can be assured that it will only be used in accordance with this privacy statement and GDPR.
Unless we are negligent in exercising our responsibilities then we shall not be held liable for unauthorized access to information supplied by you. We may occasionally change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What Information do we collect and how do we use it?
Website Users’ Information
We do not collect any unique information about you via our website – such as your name, email address, contact details, etc – except when you specifically provide it – i.e. via newsletter subscription, creating user accounts, contact forms, email contact, etc.
We do collect and hold data when you create an account, register to receive our email newsletter, or submit other online sign-up forms on our website or contact us via email. In addition to holding your details for internal record keeping and customer communications, with your explicit permission we may send you news, content and business information we think relevant to you, namely:
- Blog and website articles;
- Newsletters;
- Offers, discounts or upcoming events we think would be of interest to you;
- Other product or service information relevant to our business relationship with you.
By submitting personal details to us via our website you are consenting to the use of those details for the purposes of identifying you as a unique user. Your details are securely stored on our CRM System, email database and with our external email management provider, Mailchimp.
We will not use your information about you submitted via our website for any other purpose if you have not indicated that you are happy for us to do so. We will not pass your contact details to any third party for any use – including marketing – without having first received your explicit consent.
Our Clients’, Business Contacts’ & Suppliers’ Data
Our policy is to ask for, or collect and store only the business and personal data necessary for conducting business purposes and for relevant record keeping. We ask our clients, contacts and suppliers to only share personal data where it is strictly needed for those purposes. Data may include name, position, phone number, email and other general contact details. In addition we may collect and store similar data from legitimate emails and business inquiries i.e. sender name, recipient name, date and time, etc. We store and process this data in order to run our business smoothly and efficiently – ie. managing customer relationships, delivery of service, maintaining and using IT systems, administering and managing our website and online services, etc. Unless we are asked not to, we may use client and business contact details to provide information that we think will be of interest about us and relevant to our services.
The information we hold about you will not be shared with any other entity or organization, without your explicit consent (or if required to do so by law) apart from our service providers who operate elements of our service and process data on our behalf – such as Mailchimp for email newsletters.
As required by the General Data Protection Regulation (GDPR) we follow strict security procedures in relation to the storage and disclosure of information which you have given to us, to prevent unauthorized access or use of such data.
How Long do we keep your data?
Your booking data is kept on the booking system, for a period of 7 years.
Where customers have opted in for marketing emails via Mailchimp, your data will be kept longer. You can unsubscribe from marketing emails at any time by clicking on the ‘unsubscribe’ link at the bottom of each email, or by contacting me. Mailchimp’s Privacy policy can be found here:
https://mailchimp.com/legal/privacy/
How to reach our data protection officer
Our Privacy Officer is Lame Kinikini and you can contact him at lame@elkridgemgmt.com
How do we notify you of changes to this policy?
We keep this Policy under regular review. We will also provide notifications of material changes via email or other channels. If you keep using the Services after we notify you, you consent to the updated Privacy Policy.
Your Rights
Elkridge Management recognizes that your personal data belongs to you and we don’t wish to use it in ways that you don’t want us to. You can control whether or not you receive marketing email from Elkridge Management by either subscribing when you make a booking or contacting me. Once subscribed to any marketing emails you can unsubscribe by clicking on the link at the bottom of the email. Marketing emails are only sent occasionally, usually only a couple of times a year.
In addition, we automatically receive and record information from your computer and browser, including your IP address, software and hardware attributes, and the page you request.
Information Use
Any of the information we collect from you may be used to:
- Personalize your experience and respond to your individual needs
- Provide customized advertising content
- Improve our website
- Improve customer service and your support needs
- Contact you via email
- E-Commerce Privacy
We are the sole owners of the information collected on this site. Your personally identifiable information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than as necessary to fulfill a request and/or transaction, e.g. to ship an order.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted 3rd parties such as Holiday Bookings Online and Mailchimp who assist us in operating our website or conducting our business, so long as the parties agree to keep this information confidential.
We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise required by law.
Non-private information, however, may be provided to other parties for marketing, advertising, or other uses.
Information Protection
We implement a variety of security measures to maintain the safety of your personal information. We use state-of-the-art encryption to protect sensitive information transmitted online. Only employees who need to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.
Cookies
Do we use cookies?
Yes. Our cookies improve access to our site and identify repeat visitors. Furthermore, our cookies enhance a user’s experience by tracking and targeting his/her interests. This cookie use, however, is in no way linked to any personally identifiable information on our site.
Please see our Cookie Policy below. Information on the cookies we use can be found on our Cookies Policy Page.
Cookie Policy
This section describes how we treat the information provided by visitors, what other information we gather and how we use it, why we sometimes need to store “cookies” and how to prevent this.In common with almost all professionally run websites, this website logs the IP address of each visitor in order to keep it running reliably. This is also essential for protecting the website and its visitors from malicious attacks, including infection with malware.
This website provides information as a service to visitors such as yourself, and to do this reliably and efficiently, it sometimes places small amounts of information on your computer or device (e.g. mobile phone). This includes small files known as cookies.
The cookies stored by this website cannot be used to identify you personally.
How Cookies Are Used
We use cookies to understand what pages and information visitors find useful, and to detect problems such as broken links, or pages which are taking a long time to load.
We sometimes use cookies to remember a choice you make on one page, when you have moved to another page if that information can be used to make the website work better. For example:
avoiding the need to ask for the same information several times during a session (e.g. when filling in forms), or
remembering that you have logged in, so that you don’t have to re-enter your username and password on every page.
Cookies for Analytics
We use analytics to measure how many visitors are using the website, which pages interest them and so on, and this involves storing cookies:
For more information please visit the Google Analytics website.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit.
Links to Other Sites
Applicable Laws
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Process bookings and to send information and updates pertaining to bookings.
- Send you additional information related to Elkridge Management.
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
According to CalOPPA, we agree to the following:
- Users can visit our site anonymously.
- Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
- Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
